1. Who We Are
CabPass is operated by CABPASS LTD (company number 17266625), registered in England and Wales. We are the data controller for personal data collected through this service. Contact us at support@cabpass.co.uk.
2. What We Collect
We collect the following information when you register:
- Full name and email address
- Phone number and home address
- Operating area (Manchester locality)
- Payment confirmation (processed by Revolut — we do not store card details)
We also automatically collect:
- Usage data — which questions you answer, your scores, session timestamps
- Technical data — IP address, browser type, device type
3. How We Use Your Data
We use your data to:
- Create and manage your account
- Provide access to study materials and track your progress
- Process and verify your payment
- Send service-related emails (password resets, account notices)
- Improve the quality and accuracy of our question bank
We do not use your data for marketing without your explicit consent. We do not sell your data to third parties.
4. Legal Basis for Processing
Under UK GDPR, we process your data on the following bases:
- Contract — processing your registration and payment
- Legitimate interests — preventing fraud, improving the service, ensuring security
- Legal obligation — complying with applicable law
5. Data Sharing
We share data only where necessary:
- Revolut — payment processing (their privacy policy applies to card data)
- Hosting provider — server infrastructure within the UK/EU
- Law enforcement — where required by law
No personal data is transferred outside the UK/EEA.
6. Data Retention
We retain your account data for as long as your account is active and for up to 2 years afterwards, unless you request earlier deletion. Usage/score data may be retained in anonymised form indefinitely for service improvement.
7. Your Rights
Under UK GDPR, you have the right to:
- Access — request a copy of your personal data
- Rectification — correct inaccurate data
- Erasure — request deletion of your data
- Portability — receive your data in a machine-readable format
- Objection — object to processing based on legitimate interests
- Restriction — request we limit processing in certain circumstances
To exercise any of these rights, email support@cabpass.co.uk. We will respond within 30 days.
8. Cookies
We use two first-party cookies: an essential session cookie that keeps you signed in, and a 90-day referral cookie that is only set if you arrive through a referral partner's link, so we can credit that partner. Neither tracks you across other websites, and no third-party tracking or advertising cookies are used. Full details are in our Cookie Policy.
9. Security
All data is transmitted over HTTPS. Passwords are stored as one-way hashes (bcrypt). Payment processing is handled entirely by Revolut — we never see or store your card details. Access to our production database is restricted to authorised personnel only.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the Service after notification constitutes acceptance of the updated policy.
11. Complaints
If you believe we have mishandled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.